Twilio
LiveBring your own Twilio account for business texting: texts land in the shared Messages inbox, and the credentials stay tenant-scoped in the vault.
Capabilities
- BYO account (tenant-vault credentials)
- SMS in the Messages inbox
- Lines for SMS campaigns
Common Use Cases
- Text leads from numbers you own
- Answer texts in the shared Messages inbox
- Keep texting spend on your own Twilio bill
How to Connect Twilio
- 01
Open Settings → Voice & Telephony
From your Zyan Admin workspace, open Settings, then the Voice & Telephony tab, and pick the provider card. Only the workspace owner or a member with the integrations permission sees the connect button.
- 02
Authorize the account
Sign in with the account that owns the data. Tokens are stored in your workspace vault, scoped to your tenant, and revocable from the same card at any time — there is no platform-wide key behind them.
- 03
Pick the number or channel
Assign each number or account to a line. Inbound messages land in the Messages hub next to your client and team threads.
- 04
Put it to work
Attach lines to SMS campaigns and automations — every send waits behind your approval settings.
