WhatsApp Business numbers you own, answered from Messages — inbound messages and delivery statuses arrive through Meta, and automations send only templates Meta has approved.
Capabilities
- Your own WhatsApp Business account and numbers
- Inbound messages in the Messages hub
- Approved message templates from automations
- Opt-outs honored on every send
Common Use Cases
- Answer WhatsApp from the same inbox as everything else
- Send an approved confirmation template when a client books
How to Connect WhatsApp
- 01
Open Settings → Integrations
From your Zyan Admin workspace, open Settings → Integrations and pick the WhatsApp tile. The workspace owner or an admin connects it once for the whole workspace.
- 02
Connect your Business account
Enter the WhatsApp Business account, phone number and access token from your Meta business; they are stored in your workspace vault, scoped to your tenant.
- 03
Answer from Messages
Inbound messages and delivery statuses land in the Messages hub next to your other threads.
- 04
Send templates from automations
The Send WhatsApp template step uses only templates Meta has approved; the destination is always the current record's number.